Returns & Refund Policy

Returns

We offer a 30-day return window from the date your order is delivered. If more than 30 days have passed since delivery, unfortunately we are unable to offer a refund or exchange.

To begin a return, you must provide proof of purchase such as your order confirmation email or receipt.

Refunds

Once your returned item has been received and inspected, we will notify you by email to confirm that the return has arrived.

If your refund is approved, the amount will be returned to your original payment method. Please allow several working days for the refund to appear in your account, depending on your bank or payment provider.

Delayed or Missing Refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card provider, as it may take some time before the refund is officially posted.
Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at info@vivoray.com